JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.
IMPORTANT INFORMATION
COVID-19 Update
CONTACTING CUSTOMER SERVICE
How to contact the Customer Service Team
How to unsubscribe from the newsletter
RETURNS
What is your return address?
What is your online returns policy?
How long will it be before I get a refund?
Can you confirm you have received my return?
SHIPPING
Do you ship to my country?
How much is shipping?
Can I change the shipping address?
How long does shipping take?
YOUR ORDER
What does my order status mean?
When will I be charged for my order?
Can I change or cancel my order?
There is a problem with the order I received.
PAYMENTS
What currencies can i use?
What payment methods do you accept?
When will i be charged for my order?
Do you accept gift vouchers?
BILLIE. LAUNCHES
How do I cancel an BILLIE. Launches registration?
How does BILLIE. Launches work?
Do I need a separate account for BILLIE. Launches?
What are BILLIE. Launches terms and conditions?
PRODUCTS
Are all of your products genuine?
Sizing Information
Will you be getting more stock?
Do you have more sizes available?
